LeafConnect Promise
Arrives alive – we promise
If your clone doesn't survive shipping, we'll replace it for free. Minor cosmetic marks from transit are completely normal and won't affect growth.
Our Shipping Promise
We know that shipping live plants is a special challenge. That's why we give you our word: if your clone doesn't survive transit, we'll send you a free replacement – no hassle, no stress. Minor cosmetic marks from shipping are completely normal for live plants and have no impact on growth.
Requirements
- A photo of the damaged clone is required
- The claim must be made within 20 days of delivery
- Please take a photo immediately upon receiving the delivery, before fully opening the packaging
How It Works
Take a Photo
Take a photo of the affected plant that clearly shows its condition.
Fill Out the Form
Fill out the contact form below and attach the photo or describe your concern.
Review
Our team will review your case and get back to you within 24–48 hours.
Receive Replacement
Once confirmed, we'll send you a free replacement with the next shipment.
Report Shipping Damage
Describe the condition of your clone upon arrival and attach a photo if possible. We'll take care of it as soon as possible.